At Nouvelle Innovator, we are committed to transparency and providing the best possible service to our customers. Our Cancellation and Refund Policy is designed to outline our stance on payments, cancellations, and refunds. Please read this policy carefully to understand your rights and obligations when using our services.
Payments and Refunds
(a)Payments made to Nouvelle Innovator for services are generally non-refundable. Please be aware that any potential exceptions to this policy can only be made through mutual agreement between the client and Nouvelle Innovator.
(b)Kindly note that the refund process involves deductions such as taxes and any other applicable costs. Therefore, the actual refund amount may be less than the original payment.
(c)It's essential to recognize that the option for a 100% refund is solely at the discretion of Nouvelle Innovator. The decision to grant a 100% refund will be evaluated on a case-by-case basis and will depend on the specific circumstances surrounding the cancellation.
(d)We would like to emphasize that the refund policy may differ depending on the nature of the service you are availing. Distinct services may come with their own refund terms, which will be communicated to you during the purchase process.
(e)Please remember that our refund policy is not applicable to services provided by third-party partners or personalized services offered through Nouvelle Innovator. For information on refund policies related to these services, kindly refer to the terms and conditions provided by the respective partners.
(f) In cases refund involving collaborations with third-party partners, any associated expenses or costs arising from these collaborations will be subtracted from your refund amount or resolved prior to the processing of the cancellation.
(g) Nouvelle Innovator reserves the right to terminate services without any refund in the event of a breach of our terms and conditions.
We strongly encourage all clients to review this policy and our terms and conditions thoroughly before utilizing our services. If you have inquiries or concerns regarding our Cancellation and Refund Policy, please do not hesitate to contact our customer support team for assistance.Nouvelle Innovator retains the authority to amend this policy at any time without prior notice. Any revisions to this policy will be effective immediately upon posting on our website.
CANCELLATION AND REFUND POLICY – General
As all of our work is customised to meet the specific needs of each individual customer, we regret to inform you that we cannot accept returns or offer refunds. Please be aware that the fees you have paid are non-refundable.
At our organisation, our primary objective is to deliver exceptional work that satisfies our customers. We strive to exceed their expectations during every stage of the project. In the rare case where a customer is dissatisfied with our work, we request written notice of cancellation via email from a registered email address. In such instances, refunds will be provided in accordance with the terms and conditions of the project agreement.
In the event that a client requests a postpone or cancellation of a project, it is important to note that any upfront payment made may be retained by our company. Furthermore, if the value of the work completed exceeds the initial upfront payment, we will require the client to make an additional payment. As a matter of transparency and professionalism, we will notify the client of any outstanding payments within 10 days of halting work on the project.
CANCELLATION AND REFUND POLICY – Domain,Hosting,Bulk SMS
Please note that refunds are not applicable for services related to Domain, Hosting, and Bulk SMS. The cancellation process for these services will be in accordance with the agreed terms. We would like to inform you that these services have been discontinued and will now be provided through third-party services.
CANCELLATION AND REFUND POLICY – SEO (Search Engine Optimization,Hosting Support Services
Please note that this service is being offered by a third party. As a result, we regret to inform you that Nouvelle Innovator is unable to issue refunds for payments made for this service, irrespective of any circumstances or conditions. We appreciate your comprehension of this matter. In exceptional circumstances, refunds will be granted in accordance with the project agreement and terms.
REFUND TIME LINE
Refunds are usually processed within 5-7 business days as the standard timeframe. However, the actual time it takes for a refund to be completed depends on the payment method you've used. For credit/debit card payments, it might take around 5-10 days. Net banking transactions usually take about 2 days. Refunds to digital wallets are immediate, and refunds through UPI typically happen within 2-7 days. It's important to note that these timeframes are determined by the specific banking providers.
