1 To access the Support Menu, click on Support, on the main screen of your
WebHost Manager interface.
2 Click on Submit a Support Request.
3 Click on one or more of the available links. If you need to contact cPanel
directly, click on the Contact cPanel.net link.
4 Enter your name, e-mail address, phone number, and IP address of your
server in the Your Name, Your Email Address, IP Address of Server, and Call
Back # fields. The IP Address of Server field should already have the correct IP
address entered in the field.
5 Enter a brief, one line description of your problem in the Brief Description of
6 Enter the name of the distributor from which you obtained a software license in
the Distributor/Partner NOC Name field.
7 Enter a detailed description of the problem in the Detailed Problem Description
field. Add as much detail as you can about the problem.
8 To the best of your ability, enter each action required to reproduce the problem
in the Steps to Reproduce the Problem field.
9 Click on Send Request